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Job Description

Office of Student Success

Assistant Provost for Student Success (#414)


Days per Week: Monday through Friday

Hours per Day: 8:30am to 5:00pm

Length of Meal Period: 30 minutes

Work Period: Employee is required to work occasional weekend and/or evening hours to accommodate recruitment/other student events

Hours per Week: 40

Summary of Duties

The Assistant Provost for Student Success reports to the Provost and provides leadership for the Office of Student Success, which comprises Retention and Advising, Student Disability Services, Tutoring Center, Writing Center, Office of Military and Veterans Services, and the Career Development Center. The Office of Student Success provides timely and effective academic report services, and the Assistant Provost is responsible for providing the strategic leadership and management for the combined offices and their services. The Assistant Provost for Student Success works closely with faculty, staff, and the administration to enhance student performance and ensure student success.



A master's degree; PhD or EdD strongly preferred.

Work Experience Requirements

8 to 10 years of related experience; progressive management and leadership responsibilities in advising or providing academic support services in higher education preferred. 

Special Qualifications

  • Excellent written and verbal communication skills
  • Strong leadership skills and the ability to provide and model exceptional student service
  • Excellent organizational skills with a strong ability to establish priorities and manage multiple responsibilities
  • Strong technology skills and ability to utilize software to provide effective student service; experience with student information systems
  • Strong analytical skills to identify solutions to resolve problems; independent judgement and decision-making processes
  • Ability to train and present information to both students and faculty regarding accessibility compliance, policies, and procedures
  • Knowledge of general student resources, referrals and services
  • Ability to support a diverse student, staff and faculty population
  • Ability to establish and maintain effective working relationships with supervisors, other department staff, students and the public
  • Understands the challenges of today's student populations including First Generation Students
  • Fluency in English required, with bilingual proficiency in Spanish an additional plus

Essential Elements

  • Directs the day-to-day operations of and provides vision and administrative leadership for the Office of Student Success
  • Plans and leads new initiatives; leads program implementations
  • Stays current on student success best practices
  • Works collaboratively with members of the Provost's leadership team to support student success
  • Collaborates with deans, assistant deans, faculty, academic affairs units, and student affairs units to ensure student success
  • Oversees and evaluates staff performance
  • Trains other employees. Schedules and provides daily work direction to other employees
  • Interprets and implements University, state, and applicable federal policies
  • Evaluates effectiveness of the programs of the Office of Student Success and assure that all areas within the unit have effective processes for program review and use of assessment data for continuous improvement
  • Creates appropriate departmental reports for distribution
  • Communicates department mission and make promotional presentations defining policies, procedures and achievements
  • Identifies opportunities and supports staff professional development; personally, participates in professional development opportunities
  • Recruits, hires, trains, retains, inspires, and holds accountable a team dedicated to ensuring the success of students from all backgrounds
  • Ensures compliance with ADA regulations and oversees the student accessibility services and support, including provision of reasonable accommodation, examination support, and ensuring sufficient resources
  • Serves as a student advisory resource, monitors attendance in collaboration with faculty, and monitors Leaves of Absence to facilitate student returns
  • Identifies problems, makes recommendations, implements solutions and evaluates outcomes for the Office of Student Success

Other Elements

  • Develops budget and approves expenditures
  • Reviews and/or approves financial transactions at the unit level. May require some interpretation of policies. Makes financial decisions within University or accepted accounting guidelines, including review of financial reports, purchasing decisions, contract review/negotiations, etc.
  • Performs other duties as assigned

This position requires an understanding of and willingness to operationalize Marywood’s mission and core values. The ideal candidate is someone with mature professionalism, strong leadership skills and a self-propelling interest in service-oriented work. The individual must have a fine-tuned sense of integrity and privacy, since the person in this position is privy to information of a confidential nature. The individual must understand and uphold the regulations of the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act of 1990 (ADA).

Apply for Assistant Provost for Student Success online