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Job Description

Financial Aid

Financial Aid Counselor (#423)

Hours:

35 hrs. per wk, 52 wks. per yr., 8:30 AM to 4:30 P

Some evening and weekends required.  10% travel

Summary of Duties

The primary responsibility of this position is to provide financial aid counseling (in person, phone, or email) to students and parents regarding all financial opportunities (scholarships, grants, loans and work-study) plus processing steps, payment options, and basic student account information.  Advise students and parents if additional information is necessary to complete and expedite the awarding process which includes serving as a liaison with both internal and external agencies. 

This position is responsible for packaging federal, state and institutional aid through an automated process.  Must also conduct verification and resolve conflicting information for student whose application cannot be handled through the automated process.  The individual in this position is expected to utilize and review a variety of student status reports (i.e. enrollment status, over-awards and scholarships) and make adjustments as necessary to student financial aid awards.  The individual will review and interpret federal and state regulations in reference to financial aid awarding requirements and best practices to ensure university and student compliance.  The position is responsible for the administration of the Pennsylvania (PHEAA) State Grant program, PHEAA special programs and other state grant programs.



Requirements

Educational

Bachelor’s degree required plus one year of related experience. 

Essential Elements

Communication with team members is an essential part of this position, as is demonstrating an appreciation for working with diverse audiences.  Competencies critical to success are a dedication to excellent customer service; the desire to help student succeed; enthusiasm for strategic planning with proven follow-through; decision making from data analysis; the ability to communicate in an effective and professional manner with highly detailed and sensitive components; public speaking skills, thriving in a fast paced environment; and critical thinking skills.  Experience with all forms of written communication and proficiency with Microsoft Word and Excel is preferred as is experience with Ellucian Colleague or another student information system.

Other Elements

Some evening and weekends required.  10% travel required.


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