Helpdesk

Frequently Asked Questions (FAQs)

The Help Desk will assist with your computer and technology-related questions. Contact them in one of these ways: 

Email: helpdesk@marywood.edu OR Phone: 570-340-6070

  • Most major buildings have drop-in computer labs, either Windows or Mac
  • Printing and Copying (Papercut)
  • Free Scanning
  • Microsoft Office
  • Specialized software by major

Student and Employee Accounts

E-mail accounts are created automatically for students and staff. You can access your Marywood Gmail account via this e-mail link.

Additional E-mail

If you'd like a departmental e-mail account (ex: education@marywood.edu), or an additional e-mail account, please Submit a Help Desk Ticket.

E-mail Account Problems

If you experience an issue with accessing your email account, please Submit a Help Desk Ticket or use the self-service password tool. 

Contact the Technology Help Desk at x 6070 or helpdesk@marywood.edu to make your request.

All students, faculty, and staff are supplied with a Marywood-branded Google account, which includes:

  • Email (Gmail)
  • Calendar
  • Google Drive (Docs, Sheets, Slides)
  • Google Sites

Information Technology is located on the Terrace Level of Immaculata Hall.

From the Immaculata Breezeway between Immaculata Hall and the Liberal Arts Center, make a left, go through the doors, and down the steps. Access to our department is restricted to authorized personnel.  A doorbell is located outside our main door.

Learn how to log on to MarywoodYou, view your progress/audit your degree program, plan your future courses and then register for your upcoming courses. 

**Remember, you will need to meet with your academic advisor prior to scheduling your courses. View the Academic Calendar for an overview of registration timelines. 

The sign in is username@marywood.edu. This is true whether your email address ends in @m.marywood.edu or @maryu.marywood.edu

Link to Microsoft 365

Password Management

You can change or reset your password using our self-service tool. 

Signing on To a Campus Computer

You will use the same login credentials as your MarywoodYou portal password. 

Brightspace Password

Brightspace can be accessed at learn.marywood.edu. You will use the same login credentials as your MarywoodYou portal password. 

Gmail Password

Initially, your gmail password is identical to your MarywoodYou  portal password. However, you do have the ability to update this password to one of your choosing. Should you need to recover you gmail password, please Submit a Help Desk Ticket. 

 

Minimum Windows Laptop Requirements:

  • Intel Core i3 processor minimum, i5 10th gen or better preferred
  • Windows 10, 64-bit
  • 8GB of RAM minimum, 16GB or more recommended
  • 256 GB hard drive minimum, 500 GB hard drive preferred, SSD recommended
  • Wireless Network (802.11 g/n/ac)
  • Wired Ethernet port or adapter (recommended)
  • 13" or larger built-in LCD
  • Web cam and mic
  • Windows 10 Home or better
  • Antivirus software installed (minimum)
  • Three-year warranty (recommended)

 

Minimum Apple Laptop Requirements:

  • Intel i5 or better, M1 preferred
  • 8GB of RAM minimum, 16GB or more preferred
  • Mac OS 10.13 or newer
  • 256GB SSD minimum, 512 GB SSD preferred
  • 13" or larger built-in LCD
  • Wired Ethernet adapter (recommended)
  • macOS 10.13 or higher
  • Antivirus software installed (minimum)
  • AppleCare three-year warranty (recommended)

Members of the Marywood Community who wish to set up personal websites are encouraged to use Google Sites, a feature of your Marywood University Gmail account.

Information Technology is responsible for the phone systems. If you are having a problem with your phone, you can contact the Help Desk. 

Printing From Marywood Devices

Marywood University utilizes a system for printing known as Paper Cut that allows you to print to any campus-owned printer. When printing you will select, FollowMEonPapercut as the desired printing device. You can then print at any printer by scanning your ID card at the designated location on the device. There is a one-time set up process that you will need to complete upon scanning your ID for the very first time. It involves your MarywoodYou credentials. 

Printing from Personal Devices

Students can print to the same printers that they access from the labs from the comfort of their own device if they are logged onto Marywood Wifi. Windows, macOS, ChromeOS, Android, and iOS are all supported. Simply visit this Papercut Mobility Print link and follow the instructions for your device to get download and run MobilityPrint.  So now not only can you pick up your print jobs at any student print location on campus, but can also print from your personal device! 

Printing FAQs

Here are some common FAQs about Papercut and printing in general just to ensure a sticky-free printing experience (paper jams... jams are sticky... it was a stretch I know!)
I have funds on my account but my print request is denied. 
  • To ensure you are able to print you will need to purchase Pacer Points through the “GET Funds” website. Pacer points are a more versatile tender and are not tied to the purchase of a meal plan. They can be used for other things around campus such as food, drinks, or items in the book store.   You may already have money in your account tied to your meal plan. This money is known as “Dining Dollars” and is specific to food purchases on campus. These dining dollars cannot be used to pay for printing  
  • You can purchase or manage your Pacer Points through the GET funds webpage. You will need to login with your MarywoodYOU Credentials. You can purchase or manage your Pacer Points through the GET funds app, available in the Google Play store or the Apple App Store, by visiting the Cashier’s Office located on the terrace level of the Liberal Arts Center with cash, check, or credit card. Pacer Points can be refunded by the Cashier’s Office if you have a balance upon graduation. 
How can I track what I have been printing?
  • Students can check their usage, balance, and transaction history by logging into the PaperCut portal with their MarywoodYOU credentials.
How much does it cost to print?
  • Color prints and copies are 30¢ per page or 52¢ for double sided. Black and White prints and copies are 10¢ per page or 16¢ for double sided. There is no cost associated with scanning.  
How can I print from a computer lab PC?

If you have printed to a multifunction copier you can release the job by logging into PaperCut on the copier screen by using your MarywoodYOU credentials or your Marywood ID card. Your Pacer Points balance will show after the transactions have been completed. -If you are printing to a color laser or plotter there may be a card reader attached to the device. If one is present, simply tap your Marywood ID card on the reader to release the jobs. If none is present, the print will automatically be released and start printing.

  • First, make sure you have enough Pacer Points to cover your print job, or you will not be able to print.  Select “Print” from the application you are running. Select the printer you want to print to from the drop-down box. 
  • MU Student Follow Me should be selected if you are printing to a multifunction copier. You can release print jobs sent to this queue from any student accessible copier on campus. Other printers, such as color laser printers and plotters, should be selected by their PS#. Make sure you are selecting the correct printer, as we will not issue refunds for prints sent to the wrong device. 
How can I print from a computer lab MAC?

If you have printed to a multifunction copier you can release the job by logging into PaperCut on the copier screen by using your MarywoodYOU credentials or your Marywood ID card. Your Pacer Points balance will show after the transactions have been completed. - If you are printing to a color laser or plotter there may be a card reader attached to the device. If one is present, simply tap your Marywood ID card on the reader to release the jobs. If none is present, the print will automatically be released and start printing.

  • First, make sure you have enough Pacer Points to cover your print job, or you will not be able to print.  Select “Print” from the application you are running. The PaperCut client should automatically appear. 
  • Sign in with your MarywoodYOU Credentials and select a time period for “Remember”. Your Pacer Points balance will now show in a small window in the upper right-hand corner of the screen. 
  • Select the printer. Each Lab has one or two devices already populated and they are named to match the lab you are in (EX: VAC 128- Color).  
Can I scan things?

Scan to Email (scans to your Marywood Email)

Scan to Other Email (scans to any email address you input) 

Scan to Google Drive (scans to your Marywood Google Drive)  

  • Yes and scanning is free! Students can scan at any multifunction copier device on campus by logging into PaperCut on the copier screen by using their MarywoodYOU credentials or their Marywood ID card. 
Can I make copies?
  • Yes and you must have pacer points available to make copies.  Students can make copies at any multifunction copier device on campus by logging into PaperCut on the copier screen by using their MarywoodYOU credentials or their Marywood ID card. The Pacer Points balance will show after the transactions have been completed.
Where Can I print on campus?
  • Center for Natural and Health Sciences: Outside RM 102 – Black and White multifunction copier 
  • Healthy Family Center: RM 207 - Black and White multifunction copier 
  • Learning Commons: 1st Floor Print RM – Color multifunction copier, 2nd Floor Print RM - Black and White multifunction copier, Outside RM T02 - Black and White multifunction copier 
  • Loughran Hall: 24HR Lounge - Black and White multifunction copier 
  • Madonna Hall: 24HR Lounge - Black and White multifunction copier 
  • McGowan Center: Outside RM 1057 – Color multifunction copier 
  • Performing Arts Center: RM 102 - Black and White multifunction copier 
  • Regina Hall: 2nd Floor Lounge - Black and White multifunction copier 
  • School of Architecture: 2nd Floor Print Room – Color multifunction copier, Color Laser printer (wide format and pantone), 5 Canon plotters 
  • Studio Arts Center: Rm 252 - Color Laser printer (wide format and pantone) 
  • Visual Arts Center: RM 128 - Color Laser printer (wide format and pantone), Black and White multifunction copier  

Centralized Scheduling

All facility schedulizing, including computer labs and conference rooms, in now done through Marywood's Centralized Scheduling

Please do not respond to e-mails requesting You To:

  • Renew, update, or validate your account.
  • Make easy money.
  • Verify your information.


Do not click on links in suspicious e-mails

What is Suspicious? 

  • Unsolicited e-mails from someone you don't know.
  • E-mails requesting any personal information.
  • Unsolicited e-mails with links in them.
  • "Get rich quick" e-mails.
  • E-mails requesting you to update/refresh/renew/validate your account.

If you think the e-mail is questionable enough to e-mail us about it, then it is SPAM or a PHISHING e-mail.  Mark it as SPAM in Google gmail.

Remember

No legitimate educational institution, government agency, company, or person will send you an e-mail requesting personal information or include a link in the e-mail requesting such information.

  • Do not click on links in suspicious e-mails.
  • Do not forward the e-mail to IT or another person asking if it is SPAM.  It probably is SPAM.  Mark it as SPAM.
  • Do not reply to an email promising you easy money.  If the offer is too good to be true then it is a scam.

These types of email would not exist if no one responded to them. One of the best ways we can fight them as a community is to be vigilant and mark them as Spam when we receive them. 

All web content represents Marywood University, and therefore, must be in conformity with Marywood University's Mission and Core Values. Departments must work collaboratively with the Marketing Department to upload and review their website content.

REQUEST WEBSITE SUPPORT

Wireless Access

For wireless access please use your MarywoodYou account credentials. If you forgot your username and/or password you must contact the Helpdesk or submit a ticket, or use the self-service password reset tool.

Our wireless access is for current students only, guests will not be able to utilize Marywood WiFi at this time. Wireless Routers are not permitted due to incompatibility with our network.

Wireless Printing

Wireless printers are not permitted due to incompatibility with our network. Students can print to the same printers that they access from Marywood computer labs from the comfort of their own device if they are logged onto Marywood Wifi using Papercut Mobility Print. Windows, macOS, ChromeOS, Android, and iOS are all supported. Simply visit this Papercut Mobility Print link and follow the instructions for your device to get download and run MobilityPrint.  So now not only can you pick up your print jobs at any student print location on campus, but you can also print from your personal device!